NEED TO RETURN AN ITEM?
We know how risky it can feel when shopping online:
Is that my colour? Will it be the right length? Will it match your new shoes?
...we want to make it as easy as possible for you!
Need more info?
Email us at hello@whitehavenemporium.net
or call (07) 3846 4670
FULL PRICED ITEMS
We are happy to process refunds or exchanges for any full priced items that don't quite suit.
Make sure your order is within 14 days of receipt.
Items must be returned in their original condition including tags and packaging.
We reserve the right to deny a return if items are used, soiled or damaged in any way - these items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
We send out a returns form with every order that gets placed with us. Please fill out the form and send with the returning item/s.
Returns are at owner's expense.
Please note that the goods are your responsibility until they are returned to White Haven Emporium. Refunds will not be issued on item/s that are not received or are lost in transit.
SALE/OUTLET/CLEARANCE ITEMS
Sale, Outlet and Clearance items cannot be exchanged or refunded unless product is deemed to be faulty.
Any Sale, Outlet or Clearance items which are returned will be refused upon delivery and returned to sender.
RETURN TO
White Haven Emporium Returns
PO Box 3092
West End, QLD, 4101
Australia
Your return can take up to 8 days to be delivered to us and will be processed within 7 business days of receipt.
All refunds processed must be done via the payment method that was used to place the order. e.g. if you payed with Paypal, your refund will go straight back into your Paypal account. If you paid with AfterPay, you will be refunded what you have paid so far.
Generally, you can use the size guide below to help you decide between sizes but each product can differ slightly in the sizes it will fit
MIRACLE DRESSES
Regular Miracles - best suited for sizes 8 to 18
Curve Miracles - best suited for sizes 16 to 26
ALL OTHER GARMENTS
S - best suited for size 8 unless otherwise stated in product description
M - best suited for size 10 unless otherwise stated in product description
L - best suited for size 12 unless otherwise stated in product description
XL - best suited for size 14 unless otherwise stated in product description
XXL - best suited for size 16 unless otherwise stated in product description
S/M - best suited for size 8 to 10 unless otherwise stated in product description
M/L - best suited for size 12 to 14 unless otherwise stated in product description
CURVE SIZING
FREE SIZE - best suited for size 16 to 24 unless otherwise stated (a lot of the CURVE kaftan styles have been designed to suit a size 8 to 24 though so we have included photos of both models wearing the garment)
1 - best suited for size 8 to 10
2 - best suited for size 10 to 12
3 - best suited for size 12 to 14
4 - best suited for size 14 to 16
5- best suited for size 16 to 18