Returns Policy

NEED TO RETURN AN ITEM?
Make sure your order is within 30 days of receipt. Need more info?
Email us at hello@whitehavenemporium.net
or call (07) 3846 4670

We know how risky it can feel when shopping online:
Is that my colour? Will it be the right length? Will it match your new shoes?
...we want to make it as easy as possible for you!
We are happy to process refunds for anything that doesn't quite suit OR, if you'd like to exchange for a different size, we'll provide ONE size swap for free on all full price garments. Any further size swaps will incur shipping costs of $9.95 per parcel.

SALE ITEMS
If you have ordered something on sale that is not quite right, you are welcome to return the item for a refund and then purchase another size/colour online, as we cannot exchange sale items.

OUTLET/CLEARANCE ITEMS

Outlet clearance items cannot be exchanged or refunded. Please contact us before purchasing if you need sizing advice or more information about the garment.

RETURN TO
White Haven Emporium Returns
PO Box 3092, West End, QLD, 4101
 
Your return can take up to 8 days to be delivered to us and will be processed within 7 business days of receipt. 

We send out a returns form with every order that gets placed with us. Please fill out the form and return with the faulty item. Returns are at owners' expense. 
All refunds processed must be done via the payment method that was used to place the order. e.g. if you payed with Paypal, your refund will go straight back into your Paypal account. If you paid with AfterPay, you will be refunded what you have paid so far.