Returns Policy

Make sure your order is within 30 days of receipt. Need more info?
or call 0447 147 946 or (07) 3846 4670

We know how risky it can feel when shopping online:
Is that my colour? Will it be the right length? Will it match your new shoes?
...we want to make it as easy as possible for you!
We are happy to process refunds for anything that doesn't quite suit OR, if you'd like to exchange for a different size, we'll provide ONE size swap for free on all full price garments. Any further size swaps will incur shipping costs of $9.95 per parcel.

If you have ordered something on sale that you'd like to exchange, we ask that you return the item for a refund and then purchase the size/colour you prefer online, as we cannot exchange sale items.


Outlet clearance items cannot be exchanged or refunded. Please contact us before purchasing if you need sizing advice or more information about the garment.

White Haven Emporium Returns
PO Box 3092, West End, QLD, 4101
Your return can take up to 8 days to be delivered to us and will be processed within 5-7 working days of receipt. 

We send out a returns form with every order that gets placed with us. Please fill out the form and return with the faulty item. Returns are at owners' expense. 
All refunds processed must be done via the payment method that was used to place the order. e.g. if you payed with Paypal, your refund will go straight back into your Paypal account.